777jal Responsible Gaming —
Play Smart, Stay in Control

1 Age Restriction & Verification

777jal enforces a strict minimum age of 18 years for all players. This is a non-negotiable requirement, not a guideline. Gambling by individuals under the age of 18 is prohibited on this platform, and we take all reasonable steps to prevent it.

During registration every new player is required to confirm they are 18 years of age or older. Before any withdrawal is approved, players must complete our Know Your Customer (KYC) verification process, which requires submission of a valid government-issued identity document — such as a Bangladesh National Identification Card (NID) or passport — that confirms the player's name and date of birth.

If at any point we have reasonable grounds to suspect that a registered account belongs to a person under 18, we will:

• Immediately suspend the account pending verification.
• Withhold any pending withdrawal requests until identity and age are confirmed.
• Permanently close the account if the player is found to be underage.
• Return deposited funds (minus any bonuses or promotional credits) to the payment method used, in accordance with our Terms & Conditions.

2 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. At 777jal, we encourage all players to check in with themselves regularly and to take the warning signs seriously. Gambling is a problem when it stops being fun and starts causing harm — to your finances, your relationships, or your mental wellbeing.

Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly recommend using our responsible gaming tools or speaking to a support specialist:

• Do you spend more money on gambling than you originally planned?
• Do you gamble to recover money you have previously lost?
• Have you borrowed money or sold possessions to fund gambling?
• Do you feel restless, irritable, or anxious when you are not gambling?
• Has gambling affected your work, studies, or family relationships?
• Do you hide your gambling activity from people close to you?
• Do you gamble to escape stress, depression, or personal problems?
• Have you tried to cut back on gambling but found it difficult to do so?

Recognising these patterns is the first step toward regaining control. 777jal's responsible gaming tools — described in the sections below — are available to every registered player at no cost and with no stigma attached. You do not need to have a serious problem to use them; many players use deposit limits and session reminders simply as a good habit.

3 Deposit & Spending Limits

One of the most effective ways to keep gambling within your personal budget is to set a hard deposit limit before you start playing. 777jal allows every player to set deposit limits across three time frames:

• Daily deposit limit: The maximum total amount (in BDT) you can deposit across all payment methods in any single calendar day.
• Weekly deposit limit: The maximum total you can deposit across a rolling 7-day period.
• Monthly deposit limit: The maximum total you can deposit across a rolling 30-day period.

You can set or lower a deposit limit at any time from within your account settings, and the new lower limit takes effect immediately. This instant application is intentional — if you decide you need to spend less, that decision is honoured right away.

Requests to increase a deposit limit are subject to a mandatory 7-day reflection period. The increase will only take effect after those 7 days have passed. During this cooling-off window your existing lower limit remains in force. You can cancel a pending limit increase at any time during the 7-day window without penalty.

4 Time-Out & Cool-Off Periods

Sometimes the most responsible thing a player can do is simply step away for a while. 777jal's time-out feature lets you pause access to your account for a defined short-term period without the permanence of a full self-exclusion. This tool is ideal if you feel your play has been too frequent recently, if you are going through a stressful period in life, or if you simply want to reset your relationship with gambling.

Available time-out durations on 777jal include:

• 24 hours — a one-day break to clear your head.
• 48 hours — a weekend break from the platform.
• 7 days — a full week away from all 777jal games and betting.
• 30 days — a month-long pause, suitable for players who want a meaningful reset period.

During an active time-out, your account is fully locked for all play and deposit activity. You will not receive any promotional emails or bonus notifications during the time-out period. Withdrawals of existing balances may still be processed upon identity verification.

Time-out periods cannot be ended early. This is a deliberate design choice to ensure the tool is genuinely protective, not just a nominal barrier. When your time-out expires, your account automatically becomes accessible again; you do not need to contact support to reactivate it.

In addition to account-level time-outs, 777jal also offers session time limits — a setting within your account that automatically ends your gaming session and logs you out after a specified period (e.g., 1 hour, 2 hours, or 4 hours of continuous play). This is a lighter-touch tool suited to players who simply want a built-in reminder to take regular breaks.

5 Self-Exclusion Programme

For players who feel they need a more substantial break from gambling, 777jal's self-exclusion programme provides a firm, extended block on account access. Self-exclusion is the right tool when shorter time-outs have not been sufficient, or when you feel that gambling is genuinely causing harm to your finances, mental health, or relationships.

To activate self-exclusion, contact our support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm activation by email. You can also initiate self-exclusion directly from the Responsible Gaming section of your account settings.

Available self-exclusion periods at 777jal:

• 3 months — a quarter-year break for players who need time to reassess their gambling habits.
• 6 months — a half-year exclusion offering a more sustained period of recovery.
• 1 year — a full year away from the platform, strongly recommended if gambling is causing financial difficulty.
• Permanent — an indefinite exclusion with no scheduled end date, recommended for players who have decided to stop gambling entirely.

During self-exclusion, your account is fully locked. You will be unsubscribed from all 777jal marketing communications and your account will not be reopened for the duration of the exclusion period, regardless of any requests to the contrary. We will not accept any appeals to shorten an active self-exclusion.

6 Safer Gambling Tips

The majority of 777jal players enjoy our platform as a recreational activity without ever experiencing serious problems. The following practical guidelines help keep gambling in its proper place — as a form of entertainment, not a financial strategy or emotional crutch.

7 Getting Help & Support

If you feel that gambling has become a problem — for you personally or for someone you care about — please do not hesitate to reach out for help. There is no shame in asking for support, and doing so early makes a significant difference to outcomes. At 777jal, our responsible gaming team is trained to help you navigate your options with sensitivity and without judgement.